Legal

Terms of Service

These terms set out how we work together — what you can expect from Moffat Studio, and what we expect in return. They apply to every project and service we provide unless we agree otherwise in writing.

Last updated: 9 July 2026

1. About these terms

These Terms of Service ("Terms") are an agreement between you ("you", "the client") and Moffat Studio ("we", "us", "our"), a design and software studio based in the United Kingdom. By engaging us, accepting a proposal, or using our services, you agree to these Terms. Where a signed proposal or statement of work says something different, that document takes precedence.

2. Definitions

  • Services — the design, development, software, hosting, support or related work we agree to provide.
  • Deliverables — the websites, applications, designs, files or other materials we produce for you.
  • Proposal — the quote, statement of work or brief that describes the scope, timeline and price of a project.

3. Our services

We provide website design, development, digital product design, software, SEO, hosting and ongoing care and support. The exact scope of any engagement is set out in your Proposal. We will carry out our work with reasonable skill and care, and to the standard you would expect of a professional studio.

4. Quotes, fees & payment

Prices are set out in your Proposal and are valid for 30 days unless stated otherwise. Unless agreed in writing:

  • A deposit may be payable before work begins;
  • Invoices are due within 14 days of the invoice date;
  • Retainers and hosting are billed in advance on a recurring basis;
  • Late payments may pause work and, where permitted, incur interest under the Late Payment of Commercial Debts (Interest) Act 1998.

All prices are exclusive of any applicable taxes unless stated.

5. Working together

Good work depends on good collaboration. To deliver on time, we ask that you:

  • Provide content, assets, access and feedback in a timely manner;
  • Give a single, clear point of contact for decisions;
  • Ensure any materials you supply are accurate and that you have the right to use them.

Where delays are caused by outstanding information or feedback, timelines may move accordingly.

6. Revisions & scope

Your Proposal includes a defined scope and, where relevant, a number of revision rounds. Work that falls outside the agreed scope — new pages, features or significant changes of direction — is treated as additional work and quoted separately before we proceed. We will always agree extra work with you first.

7. Intellectual property & ownership

Once a project is paid for in full, ownership of the final Deliverables produced specifically for you transfers to you, except for:

  • Third-party assets, fonts, plugins or libraries, which remain under their own licences;
  • Our own pre-existing tools, code, frameworks and know-how, which we retain and may reuse.

Until payment is complete, all Deliverables remain our property. We may showcase completed work in our portfolio and case studies unless you ask us not to.

8. Third-party services

Some projects rely on third-party services — such as hosting, domains, payment processors, form handling or analytics. Your use of those services is subject to their own terms, and we are not responsible for their availability, changes or failures.

9. Hosting, care & support

Where you take a hosting, care or support plan, we will keep your site running and looked after as described in your plan. We aim for high availability but cannot guarantee uninterrupted service, and planned maintenance may occasionally be required. Support plans do not cover new feature development unless stated.

10. Warranties & disclaimers

We take pride in our work and will fix genuine faults in our Deliverables that you report within a reasonable period after delivery. Beyond that, our Services are provided "as is". We do not warrant that a website will achieve any particular commercial result, ranking or level of traffic.

11. Limitation of liability

Nothing in these Terms limits liability that cannot be limited by law. Subject to that, our total liability to you for any claim arising from our Services is limited to the fees you paid us for the work giving rise to the claim. We are not liable for indirect or consequential losses, loss of profit, data or business.

12. Confidentiality

We treat non-public information you share with us as confidential and use it only to deliver your project. We expect the same courtesy in return for any confidential information we share with you.

13. Termination

Either party may end an engagement in writing. If you end a project early, you remain liable for work completed and any costs already committed up to that point. Recurring plans such as hosting or retainers may be cancelled with reasonable notice as set out in your Proposal.

14. Governing law

These Terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to these terms

We may update these Terms from time to time. The version in force is the one published here, with the "Last updated" date above. Continued use of our Services after a change means you accept the revised Terms.

16. Contact us

If anything here is unclear, just ask. Reach us at hello@moffatstudio.co.uk and we will be happy to talk it through.